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In this latest scam campaign, scammers are contacting customers via both email and phone, falsely telling them that their utility meter needs to be replaced and that immediate payment of a deposit is required to avoid disconnection. Read more …

PG&E customers and non-account holders can now sign up for notifications for any address they care about to stay informed about Public Safety Power Shutoffs (PSPS). High winds can cause tree branches and debris to contact energized lines, damage our equipment and cause wildfires. As a result, PG&E may need to turn off power during severe weather to prevent wildfires. This is called a PSPS. Read more …

As the number of scams targeting utility customers continues at an alarming rate—typically by phone, online or in-person—Pacific Gas and Electric Company (PG&E) wants to help customers recognize the signs of a scam so that they can avoid falling victim. Read more …

Pacific Gas and Electric Company (PG&E) shares strategies to help customers save energy and keep costs down as temperatures continue to rise. Customers can utilize these simple steps, free tools, and programs to minimize the impact of summer heat on energy bills. Read more …

Thousands of income-eligible customers could save 18% on their monthly electric bill by enrolling in PG&E’s Family Electric Rate Assistance (FERA) Program. The FERA program gives discounts on electricity bills to income-qualified households of three or more individuals. PG&E estimates a total of 134,312 households throughout Northern and Central California could save on their monthly bills by enrolling in FERA. Read more …

During wildfire season, emergency preparedness becomes even more critical. Good preparation means practicing emergency plans, having go bags packed and ready, keeping extra batteries for flashlights and radios within reach and more. For those customers with access and functional needs, PG&E offers discounts on generators and batteries. Read more …

PG&E customers will be rewarded for saving energy during select hot days through October. Between May 1 and October 31, Power Saver Rewards event days will be triggered when the state’s grid operator issues an Energy Emergency Alert Watch and/or a Flex Alert. PG&E will send an email or text the day before an event day to remind customers of the hours to reduce energy use. Read more …

Summer’s warm weather is coming, and PG&E customers can benefit by participating in a variety of programs to prepare for the inevitable increase in air conditioning usage associated with hotter weather that typically drives up summer energy costs. To prepare, eligible customers are encouraged to take advantage of income-qualified assistance programs. Read more …

To help prevent wildfires and protect its customers, PG&E is continuing to enhance its safety efforts. They are adjusting the sensitivity on some equipment to automatically – and quickly – turn off power if the system detects a problem. They call this Enhanced Powerline Safety Settings (EPSS). If an object strikes a line, safety equipment detects the change in current and shuts off power within one-tenth of a second. They then check the lines for damage before safely restoring power. Read more …